Epicura – Shipping Policy

Last Updated: 2026

At Epicura, we want your skincare to reach you as quickly, safely, and reliably as possible. Please read our shipping policy below.

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1. Order Processing

• All orders are processed within 1–3 business days of payment confirmation (excluding weekends and South African public holidays).
• During high-demand periods (e.g. sales, launches, or holidays), processing may take slightly longer. We'll notify you of any significant delays.
• You will receive an order confirmation email once your order has been placed, and a shipping confirmation with tracking details (where applicable) once it has been dispatched.

2. Delivery Areas

• We currently ship to addresses within South Africa.
• [If applicable: We also offer international shipping to select countries. Please see Section 6 below.]

3. Delivery Timeframes

Delivery Area	Estimated Delivery Time
Major metros (Johannesburg, Pretoria, Cape Town, Durban)	2–4 business days
Regional/outlying areas	3–7 business days
Rural or remote areas	5–10 business days

These timeframes begin once your order has been dispatched, not from the date of purchase, and are estimates provided by our courier partners. They are not guaranteed.

4. Shipping Fees

• Shipping fees are calculated at checkout based on your delivery address and order size.
  

5. Delays and Circumstances Beyond Our Control

Epicura is not responsible for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

• Courier delays or strikes
• Adverse weather conditions
• Incorrect or incomplete delivery information provided by the customer
• Load shedding or other logistical disruptions
• Customs processes (for international orders)

If your order is significantly delayed, please contact us at contactepicura12@gmail.com and we will assist in tracking it down with our courier partner.

6. International Shipping (NOT AVAILABLE)

[NOTICE WE DO NOT SHIP INTERNATIONALLY YET]

7. Incorrect Delivery Details

Please double-check your delivery address before completing your order. Epicura is not responsible for orders delayed, lost, or delivered incorrectly due to inaccurate address information provided at checkout. If you notice an error after placing your order, contact us immediately at contactepicura12@gmail.com — we'll do our best to amend it before dispatch, but cannot guarantee changes once an order has shipped.

8. Lost or Stolen Parcels

• Once a parcel has been marked as "delivered" by our courier, Epicura is not liable for loss or theft that occurs after delivery.
• If your tracking shows delivery but you have not received your parcel, please contact us within [10] days so we can investigate with the courier.

9. Damaged Parcels

If your order arrives visibly damaged, please refer to our Refund Policy which outlines how to report and claim for damaged products. Please retain all original packaging and take photos of the damage before contacting us.

10. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email/SMS so you can follow your parcel's journey in real time.

11. Contact Us

For any shipping-related questions, please reach out to us at:

Epicura Email: contactepicura12@gmail.com